Terms and Conditions

Introduction

Welcome to The Velvet Token's Terms and Conditions page. Here, we outline the essential agreements and guidelines governing the use of our website, thevelvettoken.com, and all in-venue services at our Australian dining venue and card lounge. By reading this page, you can better understand how we operate our contemporary restaurant, offline poker experiences, and guest services.

Acceptance of Terms

By accessing, browsing, or using The Velvet Token website, or by visiting and attending our venue in person, guests and visitors acknowledge, accept, and agree to abide by these Terms and Conditions in full. If you do not agree with any part of these Terms and Conditions, you should refrain from using thevelvettoken.com and from participating in any activities or services offered within our restaurant or card lounge.

Venue Experience

The Velvet Token offers a sophisticated dining environment complemented by an exclusive offline poker card lounge. Our venue is designed as a premium, social setting where guests can enjoy refined cuisine, crafted cocktails, and a curated card room atmosphere.

Participation in any card room activities, including our Card Lounge, Card Room, Poker Tables, Texas Hold'em evenings, and social poker sessions, is strictly for recreational and social entertainment purposes. All play within the card lounge uses symbolic poker chips only. These symbolic poker chips have no cash value and cannot be exchanged for real money, financial rewards, or prizes of any kind.

The Velvet Token does not permit or support gambling, betting, or any activity related to real-money stakes. Our offline poker experiences are conducted solely as friendly, social card games designed to bring guests together in a relaxed lounge environment.

Responsible Play

Guests are expected to conduct themselves responsibly and respectfully during all card lounge activities, including Texas Hold'em evenings, weekly poker sessions, and other social card experiences. The Velvet Token promotes a respectful, inclusive, and safe atmosphere for all guests and team members.

We kindly request that all offline poker and social card experiences are enjoyed considerately, with regard for other guests, our hosts, and our hospitality team. Disruptive, unsafe, or disrespectful behaviour may result in a guest being asked to leave the card lounge or venue at our discretion.

For further detail on our approach to wellbeing, balance, and respectful participation in offline poker experiences, please review our dedicated Responsible Play policy.

Read our Responsible Play policy

Booking Policies

Reservations at The Velvet Token help us curate an elevated dining and offline poker experience. All bookings for restaurant dining, card lounge sessions, private poker tables, and exclusive events are subject to availability and confirmation.

Guests are required to adhere to stated arrival times and any booking procedures communicated at the time of reservation, including confirmation methods, group details, and any relevant house guidelines. Where applicable, we may request additional information to ensure the smooth coordination of your dining or card lounge experience.

Additional terms may apply to private events, corporate poker evenings, birthday celebrations, private dining, exclusive poker nights, and full or partial venue hire. These additional terms may include, but are not limited to, minimum spend expectations, event timing parameters, guest numbers, and specific use of our private poker lounge spaces.

For enquiries about reservations, private poker tables, or event hire, please contact us via our dedicated contact page.

Contact The Velvet Token

Privacy and Data Protection

The Velvet Token respects and protects the privacy of all guests and website users. Any personal information we collect, including details provided for reservations, newsletter subscriptions, event enquiries, or general contact, is handled in accordance with our Privacy Policy.

We are committed to maintaining high standards of data security and discretion, consistent with the expectations of a premium Australian dining and lounge venue. Personal information is used solely for the purposes for which it was provided, such as managing your reservation, responding to your enquiry, or communicating venue updates where you have opted in.

For full details on how we collect, store, and use personal information, please refer to our Privacy Policy.

View our Privacy Policy

Liability Statement

While we take great care to provide a safe and welcoming environment, guests acknowledge that their visit to The Velvet Token and participation in any activities, including offline poker sessions and social card games, is undertaken at their own discretion and risk.

The Velvet Token, its owners, and its team members are not liable for any personal property loss, damage, injury, or inconvenience experienced on the premises, except to the extent that such liability cannot be excluded under applicable Australian law.

Participation in offline poker and other social card experiences within our Card Lounge, Card Room, and at our Poker Tables involves the use of symbolic poker chips for entertainment and social interaction only. As no gambling, betting, or real-money prizes are involved, guests acknowledge that they engage in these activities as a recreational social pastime.

Amendments and Updates

The Velvet Token reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Changes may be made to reflect updates to our restaurant offering, card lounge experiences, booking practices, privacy standards, or legal requirements.

Any amendments will be published on this page at thevelvettoken.com/terms-and-conditions/. Continued use of our website, or continued attendance at our venue after such changes have been posted, will be taken as confirmation that you have read, understood, and agreed to the latest version of these Terms and Conditions.

We encourage guests and website users to review this page periodically in order to stay informed about how we operate The Velvet Token dining venue and offline poker card lounge experience.