Privacy Policy

Introduction to Privacy Policy

The Velvet Token ("we", "us", or "our") operates a contemporary restaurant and exclusive offline poker Card Lounge in Australia, as well as the website located at https://thevelvettoken.com. This Privacy Policy explains how we collect, use, store, and protect the personal information of guests, members, event hosts, and website visitors.

Our venue is designed around premium dining, a refined Card Room, and social offline poker sessions that use symbolic poker chips only. While we do not offer gambling, betting, or real-money prizes in any form, we recognise that reservations, private poker lounge bookings, and online enquiries may involve the sharing of personal details. This Privacy Policy describes our approach to handling that information with discretion and care.

By visiting our website, making a reservation, attending our restaurant, participating in offline poker nights, or engaging with our Card Lounge or Private Events team, you agree that your personal information will be handled in accordance with this Privacy Policy and applicable Australian privacy laws.

Personal Information Collection

We collect personal information only to the extent reasonably necessary to provide a seamless dining and offline poker lounge experience. The type of information we collect depends on how you interact with The Velvet Token, whether via our website, by phone, or at our physical venue.

Information you provide directly

• Reservation details, such as your name, contact number, email address, preferred date and time, party size, and seating or Card Room preferences.
• Offline poker and Card Lounge bookings, including the names of attendees, preferred poker tables, Texas Hold'em evening selections, private poker room requests, and any accessibility needs.
• Event enquiries and private hire information, including occasion type (for example, corporate poker evenings, social celebrations, or private dining), organiser details, and event requirements.
• Communication records and correspondence, including emails, contact form submissions, phone call notes, and feedback about your dining or offline poker experience.
• Subscription details, such as your name and email address when you sign up to receive updates about new menus, offline poker sessions, Card Lounge news, or special events.
• In-person interactions, where staff may record relevant reservation notes, special dietary requirements, or preferences relating to your use of the Card Lounge, Card Room, or poker tables.

Information collected automatically

When you visit https://thevelvettoken.com, we may automatically collect certain technical and usage information, such as:

• Device and browser details, such as IP address, browser type, operating system, screen resolution, and general location (for example, city or region).
• Website usage data, including pages visited, time spent on each page, referring URLs, and the way you navigate between our Restaurant, Menu, Card Lounge, Offline Poker, Events, and Contact pages.
• Interaction details with forms and features, such as which reservation or enquiry forms you view or submit and which calls-to-action you click on.

Information from third-party services

In some cases, we may receive limited personal information from third-party providers who assist us with reservations, secure payment processing, booking confirmations, or website analytics. These services may collect your details on our behalf in order to confirm a restaurant table, a private Card Lounge booking, or an offline poker evening reservation.

We require these providers to handle personal information in accordance with applicable privacy laws and to use it only for the specific purpose of supporting The Velvet Token's services.

Use of Information

We use personal information primarily to deliver a refined and reliable guest experience across our restaurant, Card Lounge, Card Room, offline poker evenings, and private event offerings. This includes:

Providing dining and offline poker services

• Processing and confirming restaurant reservations, including any specific preferences for seating, menu selections, or dining occasions.
• Managing Card Lounge and Card Room bookings, such as preparing poker tables, allocating symbolic poker chips, and tailoring the setting for Texas Hold'em nights, weekly poker sessions, and social poker events.
• Coordinating private poker lounge experiences and exclusive poker evenings, including arranging private rooms, service timings, and guest requirements.
• Facilitating event bookings and venue hire for corporate poker evenings, private celebrations, or other special gatherings.

Guest communications and support

• Responding to enquiries submitted via our Contact page, by phone, or in person at the venue.
• Sending booking confirmations, reminders, and updates regarding your restaurant reservation, Card Lounge booking, offline poker session, or event.
• Following up on feedback, guest reviews, or service-related concerns so we can refine both dining and social poker experiences.
• Providing information about our Responsible Play guidelines via the Responsible Play page when relevant to your offline poker participation.

Improvement, safety, and compliance

• Analysing website usage in order to improve how guests discover information about our Restaurant, Menu, Card Lounge, Offline Poker offerings, Events, and Contact details.
• Enhancing service design, staffing, and table allocation, including how we schedule poker nights, private poker tables, and social card experiences.
• Maintaining venue safety, integrity, and compliance with Australian laws, including obligations associated with hosting offline poker experiences using symbolic poker chips.
• Meeting any legal, regulatory, or reporting requirements applicable to The Velvet Token.

Where required by law, we will seek your consent before using your personal information for specific purposes, such as signing up to mailing lists or receiving curated news about upcoming menus, offline poker evenings, or private Card Lounge events.

Information Sharing and Disclosure

The Velvet Token respects the confidentiality of your personal information. We do not sell, rent, or trade personal information to third parties for marketing purposes. We only share personal information in limited circumstances where it is necessary to operate our restaurant, Card Lounge, Card Room, and offline poker experiences, or when required by law.

Essential service providers

We may disclose personal information to carefully selected third-party providers who assist us with:

• Reservation and booking systems used to confirm restaurant tables, Card Lounge seating, private poker rooms, and event spaces.
• Secure payment processing for deposits, pre-payments, or event-related charges (where applicable).
• Email and communication platforms used to send confirmations, updates, and guest correspondence.
• Website hosting, maintenance, analytics, and cybersecurity services that help keep our online environment secure and performant.

These providers are granted access only to the personal information necessary to deliver their services and are required to protect that information in line with applicable privacy laws and contractual obligations.

Legal and safety obligations

We may disclose personal information if we reasonably believe it is required to:

• Comply with applicable laws, regulations, court orders, or government requests.
• Protect the safety, rights, or property of guests, staff, or The Velvet Token, including the safe operation of our restaurant, Card Lounge, Card Room, and offline poker sessions.
• Assist in the prevention or investigation of potential unlawful activity at or relating to our venue.

Business changes

In the event of a business restructuring, merger, or transfer of ownership of The Velvet Token, personal information may be transferred as part of that process. Where feasible, we will ensure that any new owner continues to handle your personal information in accordance with this Privacy Policy.

Data Security

We are committed to protecting the personal information entrusted to us in connection with our restaurant, Card Lounge, Card Room, offline poker nights, and private events. While no method of transmission or storage is completely secure, we implement appropriate technical and organisational measures to reduce risk and safeguard your data.

Our security measures

• Encryption and secure protocols to help protect data transmitted between your browser and our website, including reservation and contact forms.
• Access controls and staff training so that personal information is only accessible to team members who need it in order to manage reservations, events, and offline poker lounge operations.
• Secure systems and restricted devices for storing guest details, event information, and communication records.
• Regular reviews of our technical safeguards, including software updates and platform monitoring, to help maintain the integrity of our website and digital systems.

Where we rely on third-party platforms for secure payments, bookings, or communications, we select providers who implement strong security standards and comply with relevant industry practices.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to provide a smooth browsing experience, understand how visitors engage with our content, and refine how we present information about our restaurant, Card Lounge, Card Room, offline poker offerings, and events.

How we use cookies

• Essential cookies that enable key website functions such as navigation, secure form submission, and basic performance of pages like Restaurant, Menu, Card Lounge, Offline Poker, Events, and Contact.
• Performance and analytics cookies that help us understand aggregate usage patterns, including which pages guests view most frequently and how visitors discover our offline poker lounge, poker tables, and private poker room information.
• Preference cookies that remember certain selections, such as your region, language preferences, or the last page you visited, to create a more seamless experience on return visits.

Cookies typically do not identify you personally; they help us observe general trends and optimise the layout, content, and discoverability of our dining and offline poker information.

Managing your cookie settings

You can manage or disable cookies at any time by adjusting your browser settings. Most browsers allow you to:

• Block all cookies.
• Delete existing cookies.
• Receive notifications before a cookie is stored.

Please note that if you disable certain types of cookies, some features of our website, including online reservation forms or navigation between sections such as Card Lounge, Offline Poker, and Events, may not function as smoothly.

For further detail on how we use cookies, you may also review our dedicated Cookie Policy.

Your Rights & Choices

We respect your rights to access and control your personal information. Subject to applicable Australian privacy laws, you may have the following rights in relation to data that The Velvet Token holds about you.

Access and correction

• You may request confirmation of whether we hold personal information about you.
• You may request a copy of the personal information we hold, such as reservation records, contact details, or event booking information.
• You may ask us to correct or update inaccurate, incomplete, or outdated information relating to your restaurant visits, offline poker bookings, or Card Lounge memberships.

Deletion and restrictions

• You may request that we delete certain personal information where it is no longer needed for the purposes for which it was collected, subject to any legal obligations to retain records.
• You may ask us to restrict how we use your information in specific circumstances, for example while a correction request is being resolved.

Marketing preferences

If you have chosen to receive communications about new menus, Card Lounge highlights, offline poker evenings, or special event announcements, you may opt out at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

How to exercise your rights

To exercise any of these rights, please contact us using the details set out in the Contact & Updates section, or submit an enquiry via our Contact page. We may need to verify your identity before fulfilling your request to help protect your privacy and security.

We aim to respond to privacy-related requests within a reasonable time frame and in accordance with our obligations under Australian privacy law.

Contact & Updates

If you have any questions, concerns, or feedback about this Privacy Policy or the way The Velvet Token handles personal information, we invite you to contact our designated privacy officer.

How to contact us

You can reach us using the following methods:

• By submitting an enquiry via our Contact page, addressed to the attention of the privacy officer.
• By contacting our venue and requesting to speak with the team member responsible for privacy and guest data enquiries.

When contacting us, please provide sufficient detail so we can understand and respond to your query, such as whether it relates to a restaurant reservation, a Card Lounge or offline poker booking, or a private event.

Policy updates

We may update this Privacy Policy from time to time to reflect changes in our services, venue operations, or applicable Australian laws and regulations. Updated versions will be posted on this page with an amended effective date.

We encourage you to review this Privacy Policy periodically, especially if you regularly attend our offline poker evenings, use private poker rooms, or host events at our venue.